Skip to main content
If Web Search is not behaving as expected, the sections below cover the most common problems and how to resolve them.
The Search pill appears grayed out and unclickable.Most likely cause: daily limit reached.
  • Free plan: 1 web search per day
  • Limits reset at midnight UTC
  • To check your current usage, go to Settings → Usage
What to do:
  • Wait until midnight UTC for the limit to reset
  • Upgrade to Pro or higher for a significantly higher daily limit
  • If you are on Pro or higher and the pill is still grayed out, try refreshing the page — it may be a display issue
Other possible cause: the active model doesn’t support Search.Some models in ZeroTwo do not support tool use. If the pill is grayed out regardless of your plan, try switching to a different model (e.g., Claude Sonnet, GPT-4o, or Gemini) and the Search pill should re-enable.
After sending a message with Search enabled, the Sources panel is empty.Most likely cause: ZeroTwo answered from its training data without performing a live search. This can happen when:
  • The question is fully answerable from training data and ZeroTwo skipped the search step
  • The Search pill was toggled off before you sent (check it was highlighted when you sent)
  • You selected a focus mode that returned no results for your query
What to do:
  • Explicitly instruct ZeroTwo: “Search the web for [your question]” — this forces a search even when ZeroTwo might not otherwise initiate one
  • Confirm the Search pill is highlighted (active, blue) before sending
  • Try switching the focus mode to Auto if a specific mode returned nothing
  • Check that you have not hit your daily limit (grayed-out pill indicates this)
If the panel loads then disappears: This is a rare UI bug. Refresh the page and retry your message.
The sources ZeroTwo returned are weeks or months old, even though more recent content should exist.Why this happens:
  • Web crawlers do not index every page instantly — some pages take days or weeks to appear in search indexes
  • ZeroTwo may have ranked older, more authoritative pages above newer ones
  • Very recent events (within the last few hours) may not yet be indexed by any search engine
What to do:
  • Add a date constraint to your prompt: “Find articles published in the last 7 days about…”
  • Use News focus mode — news sites are crawled more frequently than general web content
  • Specify “from the last 24 hours” or “published this week” in your message
  • Visit the source URL directly to check if a newer version of the page exists
  • For very time-sensitive information, consider visiting primary sources directly (official company blogs, government sites)
ZeroTwo returned results in a language you did not expect.Why this happens:
  • ZeroTwo infers your preferred language from your message content, but this is not always reliable for short or ambiguous prompts
  • Some queries have a higher density of results in a particular language regardless of your preference
What to do:
  • Specify the language directly in your prompt: “Search in English for…” or “Find English-language sources on…”
  • Append a language instruction at the end: ”…Please only use English-language sources.”
  • Set a language preference in Settings → Preferences so ZeroTwo consistently applies it to searches
You selected Personal focus mode but ZeroTwo says it has no data to search, or returns no results.Why this happens:
  • No Connectors are currently connected to your ZeroTwo account
  • A connector is connected but the relevant data source does not contain matching content
  • The connector’s OAuth token has expired and needs to be reconnected
What to do:
  1. Go to Settings → Connectors
  2. Confirm at least one connector (e.g., Google Drive, Notion, Gmail) shows a green Connected status
  3. If a connector shows an error or disconnected status, click Reconnect and re-authorize
  4. After reconnecting, retry your search in Personal focus mode
Personal focus mode only searches data from connectors you have explicitly linked. It does not access any external accounts you have not connected.
ZeroTwo performed a web search even though you did not enable the Search pill, consuming one of your daily search credits.Why this happens: ZeroTwo automatically triggers Search when it detects a query that requires current, real-time data. This includes questions about recent events, current prices, live data, or anything with time-sensitive language (“right now,” “today,” “latest”).What to do:
  • Disable auto-search in Settings → Preferences → Auto-search — with this off, ZeroTwo only searches when you manually enable the Search pill
  • Add “don’t search the web” to a specific prompt to block auto-search for that message without changing your global setting
  • Note: with auto-search disabled, ZeroTwo may give outdated answers for time-sensitive questions unless you remember to toggle the pill manually
The Sources panel is not visible after a Search-grounded response.What to do:
  • Click the Sources icon on the right edge of the chat window to open the panel — it may be collapsed
  • Widen your browser window if you are on a small screen; the panel may be hidden when the viewport is too narrow
  • If the panel icon is not visible, try scrolling to the right or check if a browser extension is hiding sidebar elements
  • Refresh the page if the panel fails to appear after a Search response

​
Still having issues?

If none of the above resolves your issue:
  • Try refreshing the page and starting a new chat thread
  • Check zerotwo.ai/status for any ongoing service incidents affecting Search
  • Contact support from Settings → Help & Support