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The billing panel at /admin/billing gives the org Owner full visibility and control over the Business subscription — including seat management, payment method, invoices, and cancellation. All billing is handled through Stripe.
Only the Owner can access /admin/billing. Admins and Members do not have access to billing information.

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Accessing Billing

Navigate to /admin/billing in your admin panel. The billing panel is listed under the Billing section in the admin sidebar. It is only visible to the org Owner.

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What You See in the Billing Panel

The billing dashboard gives you a real-time snapshot of your subscription:
FieldDescription
PlanBusiness
Billing IntervalMonthly or Annual
Seats UsedNumber of active members currently in your org
Total SeatsNumber of seats you’re paying for
Next Billing DateDate of your next invoice charge
Credit UsageVisual meter showing usage against your plan limits
Credit Alert SettingsConfigure thresholds for usage notifications

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Managing Your Subscription

Click Manage Subscription to open the Stripe Customer Portal in a new tab. The Stripe portal is your hub for all subscription management tasks:
  • Update payment method — swap credit cards, add a backup payment method
  • View and download invoices — full invoice history with line items
  • Change billing interval — switch between monthly and annual billing
  • Add or remove seats — adjust your seat count up or down
  • Cancel subscription — initiate cancellation (takes effect end of billing period)
The Stripe Customer Portal is managed by Stripe, not ZeroTwo. Changes made there are reflected in ZeroTwo’s billing panel within a few minutes.

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Seat Management

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Adding Seats

When you need to invite more members than your current seat count allows:
1

Open billing

Navigate to /admin/billing.
2

Click Manage Seats

Click the Manage Seats button to open the Stripe Customer Portal.
3

Increase seat quantity

Update the seat count to accommodate your new team members. Confirm the change.
4

Proration applies

New seats added mid-billing-period are prorated — you pay only for the remaining days in the current period.

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Removing Seats

To reduce your monthly cost after members leave:
1

Remove the member first

Before removing a seat, go to /admin/members and remove the team member. This immediately revokes their access.
2

Open billing

Navigate to /admin/billing → Manage Seats.
3

Decrease seat quantity

Lower the seat count in the Stripe Customer Portal to reflect your current team size.
4

Changes at next billing cycle

Seat reductions take effect at the end of the current billing cycle. No refund is issued for partial periods.

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Credit Alerts

ZeroTwo lets you set credit usage alerts to avoid unexpected overages or to track heavy usage periods. To configure a credit alert:
  1. Go to /admin/billing
  2. Find the Credit Alerts section
  3. Set a threshold percentage (e.g., 80%)
  4. ZeroTwo will notify the Owner when usage reaches that threshold
This is particularly useful for monitoring whether your team is nearing any usage-related limits during a billing period.

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Invoices and Receipts

All invoices are available in the Stripe Customer Portal. Each invoice includes:
  • Date — when the invoice was issued
  • Amount — total charged for the billing period
  • Seats billed — number of seats charged
  • Billing interval — monthly or annual
  • Payment method — last four digits of the card or payment method used
  • Status — paid, pending, or failed
You can download invoices as PDF for your accounting records.
If your company requires invoices with specific billing details (tax ID, company address, etc.), update your billing information in the Stripe Customer Portal before the next invoice is generated.

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Canceling Your Subscription

If you need to cancel the Business plan:
1

Open the Stripe Customer Portal

Go to /admin/billing → Manage Subscription → opens Stripe Customer Portal.
2

Initiate cancellation

In the Stripe portal, select Cancel Subscription.
3

Confirm cancellation

Review the cancellation terms and confirm. Stripe will show you the date your access ends.
4

Access continues until end of period

Your team retains full access to the Business workspace until the end of the current billing period. No refund is issued for unused time.
Canceling your Business subscription removes org workspace access for all members when the period ends. Members’ individual ZeroTwo accounts and data are not deleted, but org-level features (admin panel, shared connectors, org context) become inaccessible.

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Trial and First Billing

New Business accounts start with a 14-day free trial:
  • Your card is on file but not charged during the trial
  • Full access to all Business features during the 14 days
  • If you cancel before the trial ends, no charge is made
  • After the trial, your first invoice is generated for the first billing period

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Frequently Asked Questions

Yes. Open the Stripe Customer Portal from /admin/billing → Manage Subscription and change your billing interval. This typically takes effect at the next billing cycle.
Stripe will retry the payment according to its retry schedule. If payment continues to fail, your subscription may be paused or downgraded. You’ll receive email notifications from Stripe about payment issues. Update your payment method in the Stripe Customer Portal to resolve.
Seat reductions take effect at the end of the current billing cycle. ZeroTwo does not issue prorated refunds for removed seats in the current period.
Update your billing details in the Stripe Customer Portal. Stripe supports adding tax IDs and billing addresses for invoice compliance.
No. Only the Owner role has access to /admin/billing. If the Owner needs to delegate billing management, they would need to contact ZeroTwo support.